A negative feedback or review can cost a business. No matter the remark is real or cooked up, the results will definitely affect the branding, reputation and upcoming ventures.
Today, the world is completely dependent on the internet. The content available online in the form of articles, blogs and news are equipped with several reviews and surveys related to the products and services. Every buyer likes to explore such content before making a purchase. Emails, social networking sites and forums are the efficient mediums through which the users share information or data instantly across the regions. It hardly takes a few minutes to spread any good or bad remark online as all such mediums are accessible to the users.
Thus, a doctored criticism can tarnish the company’s image overnight. Furthermore, it is just not always the fear of negative threats, but also the companies have to keep encouraging the products and services with the help of branding to stay a step ahead in the business. Positive marketing is one of the solutions that not only keeps the brands ahead among the competitors, but also discourages any negative remarks.
The leading brands have always listened and understood the need, demand, and unsolved queries of the customers. They have also analyzed the affect of criticism on the customers, which affected the sale of a particular product or service provided by the companies. Online Reputation Management (ORM) is an effective marketing strategy that treats the company’s blurred image and discards negative reviews provided for the products and services.
Internet marketing needs no introduction. The internet marketing operates on pull and push marketing techniques, where the marketing content is webcasted and shared across various mediums to reach the potential customers and markets. A proper distribution or channelizing with strategic approach can help in spreading the positive feedback, and can discourage the negative threats.
Here are the three latest strategies used in ORM:
According to the survey held by one of the marketing groups, the 78% of consumers trust peer recommendations. This means, the first strategy must brush off all the cynical published content that is given online. Replace the cynical content by original, positive and user-based content. Mention users’ needs, demands and their spoken words in the content. Social media, forums and emails are efficient mediums to know the customers’ views individually. Buyers always obtain information through the ‘web’ content, forums and social networking sites. The firms providing ORM opt for positive marketing across the web and its mediums.
2. Quick but Polite Response
‘Pulling someone back might possibly gain you a step ahead’. In the arena of cutthroat competition, such logics are often practiced to pull the toppers down. Your business may be the victim of negative publishing. React immediately, but be very polite, and be diplomatic in answering or handling the complaints. Talk to customers or engage them into conference over the phone or web chatting, and try to understand what has gone wrong from your end. Search for illegal and cooked up criticism and bring them in front of the consumers. Hire the reputation management company that can monitor, control and manage your company’s image online.
3. Indentify the Influencers
There are ‘influencers’, who divert the traffic towards or away from the business. They publish high quantity of cynical content such as blogs, articles, reviews, and are also active on forums. In such cases, search for negative influencers, and circulate the positive press releases along with other online content. Furthermore, start pushing down the negative keywords and links on the search engines. Consult with the best reputation management professional teams that will help monitor and handle the negative remarks and feedback, spread over the search engines and social media sites.
Online Reputation Management (ORM) involves various SEO and SMO methods to promote positive branding to push down the negative publicity on the search engines. Before any negativity marks your business down, the ORM firms keep publishing authentic, informative and user oriented content related to your company, products and services on daily, weekly and fortnightly basis.