Customer retention relies heavily on an effective, accurate, and pleasant customer service experience. Work with a Salesforce Service Cloud partner to create a customer service environment that is responsive and quick as a heartbeat while being accurate and consistent with service delivery.
The Salesforce Certified Service Cloud consultant assists you with analytics, case management and escalations, creation of service interfaces for customers (like apps), etc., to make a customer feel heard and understood by your company.
The Salesforce Service Cloud is always online, ensuring total accessibility to required information for promptly addressing customer queries.
Automation, access to information, quick-set communication templates, and additional functionalities help the system automate most consumer queries to save reps’ time.
No matter where your consumers reach out to you – whether SMS, email, or social media – the Salesforce Service Cloud equips you with tools to respond to them.
Optimization is possible when you know how efficiently the service department is functioning. Monitor every activity and event with detailed reports and analyses.
View every query and historical information about your consumers on a single console for quicker case resolution and efficient data recall.
Live Agent assists customer care reps with managing multiple cases at the same time, helping boost productivity and reduce turnaround time.
Chat with your customers in real-time with live messaging on their mobile devices, enabling one-to-one personalization.
Equip your customer service reps with this tool to give them the complete case lifecycle control right from creation to escalation and closure.
This module is designed to improve the accessibility of information, making it mobile and viewable on smartphones as well. Real-time monitoring of field reps is also possible.
Now build specialized apps for your customers to serve them better using the Salesforce Service Cloud consultant.
Save the precious time of your customer executives by programming bots to resolve straightforward, low-level queries.
Create self-service forums and communities for your consumers to access your resources to self-resolve minor queries.
Track your customer service representatives’ performance, productivity, and service delivery metrics to optimize the process.
The success of your business banks on the level of satisfaction of your consumers. The TIS Salesforce Service Cloud consultant gives you the right tools, customized to your needs, so that your business can cater to your customers super quickly and effectively.